Device Agents and Services

The Agents in an Secomea Remote Device Management (RDM) solution execute various services:

Provide communication between the GateManager™ and the device

• Support enrollment of a device in the GateManager™
• Send packets of information (heartbeats) to the GateManager™

Provide monitoring services such as

• Sending alert notifications based on user-configured alert rules and information in the heartbeats
• Viewing device's native log and status reports
• Viewing audit logs and device logs
• Preparing and sending ad hoc, rulebased or scheduled GateManager™ status reports on individual devices or groups of them

Read more about Secomea's monitoring services

Provide access services such as

• Dynamic Relay Services for authorized LinkManager users
• Static Relay Services for unsolicited alerts and control
• "Go to Appliance" from the GateManager™ Console to the device's native interface

Read more about Secomea's access services

Provide management services such as

• Firmware update
• Configuration backup and restore
• Replace appliance (cold backup)
• Configuration profiles

Read more about Secomea's management services