Global competition and changes in the market force industrial equipment manufacturers to focus their efforts on reduced cost while simultaneously improving quality. Efficent production and service planning can help reduce costs and improve cash flows.
The ability to continuously oversee and retrieve information about device usage and status streamlines scheduling of service visits and improves stock-replenishment workflows considerably. Moreover, being able to avoid most – if not all – emergency visits helps reduce direct travel costs as well as the opportunity cost of time spent travelling.
Timely provision of both personnel and consumables is crucial for both customers and you. Customers cannot afford production stops due to lack of consumables, and you cannot afford letting your customers' production to stand idle.
Though many organizations view the service department as the necessary evil to secure first-time sales, successful companies turn their organization upside down, viewing initial sales as the necessary evil to get access to the customer on a more long-term basis. Downstream activities such as service and the provision of consumables generate 5 to 30 times the revenue than initial product sales, and generally with much higher profits.
Secomea can help you revolutionize your entire service offering. Our remote device management solution enables you to provide continuous service by remotely monitoring, managing and servicing equipment no matter where it is located – across town or around the world. This opens up for considerable cost reductions, improved basis for decision-making and future revenue streams. Our solutions are developed with ease of implementation and use in mind, which speeds up the ROI.
