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The vast majority of best-in-class companies around the world have one thing in common - continuous focus on customers and delivering superior customer service!
Increasing revenue by acquiring new customers can be time-consuming and costly. The acquisition cost for new customers can be high and market share must be taken from existing competitors through price reductions or incentives.
Turning your focus away from acquiring new customers can be a very attractive method of growing revenue without compromising profit margins. Being able to retain customers for a longer period of time or growing each customer's share-of-budget are initiatives with a profit potential that exceeds by far the potential of new customers. Research indicates that a 1% increase in customer retention results in a 5% increase in profit. Moreover, acquiring new customers is quite often 3-6 times more expensive than servicing existing customers.
Secomea's RDM solutions provide the tools for optimal uptime and customer service while containing and even reducing total cost of service. Being able to increase equipment uptime through remote product service capabilities increases customer satisfaction, which builds loyalty and brings you the benefits of customer retention.
