Secomea's unique LinkManager and "Go to Appliance" features give instant remote access to equipment all over the world, allowing your service staff to "see for themselves" without having to travel. Interactive and seamless access to the human-machine interface (HMI) of remotely located equipment can even allow centrally located experts to troubleshoot the device.
After diagnosis, remote adjustments and repairs are often possible - and if repairs require on-site visits, you have the basis for thoroughly preparing field technicians. One of the major problems you can avoid is inappropriate dispatch of service personnel on the basis of erroneous or insufficient information from the on-site user or call center.
Secomea's security concept means that you can always meet your customers' requirements for controlling access to equipment and network infrastructure on their sites.
Immediate business benefits include:
- Improved troubleshooting
- Decreased meantime to repair (MTTR)
- Increase meantime between failure (MTBF)
- Increased labor efficiency in call centers by reducing the number incoming service calls and allowing calls to be expedited more quickly while actually improving the quality
- Increased field engineer efficiency through reducing the need for service visits and for improving the preparation and planning of unavoidable visits
