Effective planning and scheduling are one of the critical processes for any efficient and cost-effective service organization. Your customers buy more than your machines and technologies – they buy uptime. Global competition drives their needs for continuous production and that requires continuous service. This can mean having your field engineers spend valuable time travelling to remote locations. And having to re-dispatch adds to the waste of resources.
Secomea RDM solutions allow you to optimize and rationalize equipment service and maintenance based on actual need. Supported by the implementation of our RDM solution, you will be able to automate and optimize your entire service solution, converting as many as 80% of all emergency calls into a scheduled call – or even avoiding the call in the first place.
Moreover, routine and scheduled inspections are often part of any service level agreement. Up to five in every ten routine inspections are done at installations where there is no need for physical intervention. Using Secomea RDM for routine monitoring and management procedures (e.g. updating software), gives you the opportunity to target on-site resources to where they are actually needed.
Evolving from a reactive service model to a proactive service model increases efficiency, employee motivation and – above all – customer satisfaction and loyalty.
