A: Almost. The SiteManagers without built-in 3G modem can use an external GPRS/3G/4G USB adapter. The SiteManager includes a large number of drivers for different adapters. Refer to the 3G/GPRS USB Adapter Compatibility list that we keep updated with latest information and experience.

A: The APN (Access Point Name), is the individual ISP providers' gateway from their 3G/GPRS networks into the Internet. The SiteManager includes a list of the commonly used APNs for global ISPs, and will automatically try APNs that matches the ISP. In case the SiteManager does not have success connecting with any of the APNs, you may have to enter it specifically. Contact your ISP or SIM card provider to get information about the APN. You can also check the SiteManager log to determine which APNs it has tried. (Type APN in the log filter field) Examples of APNs for some larger Danish 3G/GPRS providers that are automatically selected in the SiteManager:

- 3:    data.tre.dk

- TDC/Telmore:     internet

- Telia:    www.internet.mtelia

- Telenor:    internet

A: SiteManager does not natively support Profibus. You have two options to solve this:

1. If you connect a CPU via MPI (e.g. our SE MPI100), you can via this reach a Profibus device (es panel) "via siemens routing".

2. You can connect the SiteManager via Ethernet to a profibus adapter such as the netlink 50-mpi from Hilscher. 

A: Koyo PLCs typically have two serial ports. You may experience problems with the Default port.

Successful tests have been made with a SiteManager connected to the Koyo COM port 2 configured to DirectNet (the Direct Soft5 program auto negotiates to 38400, 8, odd, 1).

A: The first thing to check is if the email was triggered at all. In the GateManager console, go to the appliance for which the alert is attached, and check the Alert log. Also check that the email address is correct. 

If this is true, there is a propability that the email has been caught in a spam filter. The alert email has an xml file attached that will make some spam filters to block the mail.

If the alert has been accepted by the spam filter in the past, but suddenly gets blocked, it could be because the alert is triggered often, and the spam filter may subsequently block it as "repeated spam" after a while.

The best resolution is to enter the spam filter setup and white list all emails from the GateManager

A: It is possible to install the SiteManager Soft PC as a Windows Service. This is the procedure:

1. Log on as administrator and install the SiteManager Soft PC (SM PC)

2. When the SM PC is rightfully installed - install the SM PC as server by the following command: 

- "%ProgramFiles%\Secomea\SiteManager PC\SiteManagerPC.exe" -install 

this will install the SM PC as service in the background.

You can still log on as user level, but the TrayIcon will not be available. It does not help trying to start the TrayIcon manually. (By "TrayIcon" is referred to the Secomea "ON" icon which in reality represents the SiteManagerPC.exe program)

If you need to browse the admin WEB interface of the SM PC from the local PC you can use the url:

> http://10.128.128.129:3/ (Username = admin // PW = admin (if not changed) ) 

Command for uninstalling SM PC as service:

> SiteManagerPC.exe -remove

A: Most likely you have a personal firewall blocking the communication between the tray icon program and the LinkManager main process that handles the virtual adapter. The firewall build into Windows XP and Windows7 usually do not course problems, while a third party firewall may. Try check the following:

1. You should first try to stop the personal firewall. However, some personal firewalls will retain the blocks even when stopped. In some cases it is necessary to uninstall it completely. You may not want to do that, and you could therefore try to reconfigure it:

2. Ensure that the LinkManager virtual engine is allowed to communicate. So ensure that the program linkmanager.exe is not blocked. If this still does not work, also check the following:

3. Ensure that the personal firewall has opened for UDP port 8888 (all addresses, including broad cast) and TCP port 3. Consult your firewall's documentation, or contact your provider. You can limit opening for these ports/protocols for the linkmanager.exe.

4. Ensure that personal firewall or antivirus components are not blocking the LinkManager virtual adapter. Enter your Network Connections settings and enter the properties of the LinkManager Adapter and uncheck all items that seems to be related to antivirus or personal firewall

5. Ensure that you do not have a third party VPN client that interrupts the traffic. For instance the Checkpoint1 SecureClient has been seen doing so. To resolve this, enter your Network Connections settings, enter the properties of the LinkManager Adapter and uncheck the item "Check Point SecuRemote". This will make the LinkManager adapter work, and will have no effect on the SecureClient that can run together with LinkManager.

6. If there still seems to be an issue, you can check if the LinkManager virtual engine is running at all. First Stop LinkManager via the tray icon menu (the icon should be red). Then hold the Shift key pressed while selecting Start in the LinkManager tray icon menu. This should typically give you a black console window with a lot of boot messages, which indicates that the linkmanager virtual machine process is actually running. If the console window does NOT appear, it indicates that the virtual machine is not running. In this case there would be one or more log files in the LinkManager installation folder (typically C:\Program files\Secomea\LinkManager\Machines\LinkManager\Logs). These log files may provide some more info, but may also require Secomea to interpret them.

7. If you are running LinkManager version 4.3.0.11017 or older, the above mentioned log file directory may not exist, as a result of the automatic creation being prevented by security policies on the PC. This can be due to the user being member of group "Debug Users" in addition to the local "Administator" group. If the log file directory does not exist, the LinkManager will remain in status Starting. Try create the folder manually, and restart the LinkManager. (Note that this scenario has been solved in version 4.4.0.11122, where the log directories are created as part of the installation)

A: You may experience that the signal is weak in your area. You can check the signal strenght in the SiteManager menu Status --> Network. SQ (Signal Quality) indicates the reception. For normal operation the signal strength should be 6 or higher, but you may experience adequate speeds for SQ as low as 2, but you should also expect drop-outs.

Secomea can provide an antenna together with an adapter that will fit most USB modems (partnumber 26894). If you want to make sure that your USB modem is compatible, we recommend purchasing it from Secomea (26888). Note that some USB modems, typically from Huawei, has been found to be unstable when connected several days. Check our black-list of modems for latest info. 

If you do not get any signal, you are probably in an area outside data communications coverage. If you get a signal, but cannot make a connection you may be more than 35km away from the base station in which case the network rejects your signal because of time delay - NOTE: This cannot be corrected by any antenna.

For 3G/HSDPA communications the maximum distance to the cellphone tower is approximately 8km. Usually a modem will automatically switch to GPRS. You may want to force the modem to only use GPRS in order to prevent it from flickering back and forth. This must be done by an initialisation string entered in the the UPLINK2 settings. Such initialization strings will depend on the modem manufacturer. E.g. Option uses the command AT_OPSYS=0 for forcing GPRS, while other manufacturers uses the command AT+COPS=1,0,"nn",0 (where nn denotes the ISP. The ISP will also be shown in square brackets on the Network status in the SiteManager menu).

A: It may be the 3G modem presents it self to Windows as a PPP interface. This is seen in some regions for Vodafone subscriptions. In this scenario LinkManager will have problems resolving the GateManager IP from the DNS name inside the certificate. You should solve it by issuing a LinkManager certificate that uses the GateManager IP address instead of the DNS name. You can verify the IP address by simply pinging the dns name (e.g. "ping gm04.secomea.com"), which will resolve the GateManager IP address. 

Alternatively you can create a static IP entry inside the LinkManager configuration menu for the DNS name as follows: Click the Advanced menu to enter the menu. Select System ->  Dev1 -> DNS -> Static . Add a Static Host Entry with the GateManager DNS name as Hostname (e.g. gm04.secomea.com) and the GateManager IP address as IP address (e.g. 130.226.210.165).

Note: this has been observed on LinkManager version v6041_11017. A solution to this scenario may become available in a future LinkManager release. 

This is solved in a later SiteManager firmware. Please update to latest version

This is solved in a later SiteManager firmware. Please update to latest version

Yes, but only models with built-in UMTS modem (xx39) running firmware 5.1 (13025) or later, and only if the SIM card supports SMS messaging. 

For further information see the SiteManager xx39 SMS alert system application note.

If you cannot find your device in the list of vendor agents, you should always first try the Generic / Serial agent. This agent will attempt to detect and negotiate serial settings with the device based on RFC2217. This agent should work in 98% of cases.

Refer to the "Serial agent setup and trouble-shooting guide" found in the setup aid section.