ENSURE REMOTE ACCESS TO MACHINES
More advanced machines, higher demand for machine uptime, physical access constraints, and increased IT security policies are just a few of the challenges that machine suppliers and factory owners need to solve together.
Demand for 24/7 operations has increased in recent years, and manufacturers now more than ever depend on their machine suppliers to act on issues quickly to minimize facility downtime.
It is challenging for machine builders to troubleshoot and monitor machine issues without visiting a production site, requiring customers to shut down equipment, sometimes for days, until a maintenance operator arrives on-site.
PROVIDE CUSTOMERS WITH IMMEDIATE SUPPORT
With remote access, machine builders can ensure 24/7 connectivity to industrial networks and individual devices, such as a PLC and HMI, allowing service teams to remotely manage equipment at field sites and react fast to operational issues. Offering the valuable ability to identify machine problems from a remote location, solve most of them remotely, and where remote repair isn’t possible, be fully prepared before sending machine operators to customer sites.
Remote access to connected machines makes industrial equipment accessible despite its location while greatly simplifying and expediting the troubleshooting and maintenance process.
The job of servicing machines just got much more effective.