Remote access for machine builders makes servicing machines easy and effective. Ensure instant connectivity to remote equipment and provide fast and effective maintenance on machines without compromising customers’ stringent security policies.
More advanced machines, higher demand for machine uptime, physical access constraints, and increased IT security policies are just a few of the challenges that machine suppliers and factory owners need to solve together.
Demand for 24/7 operations has increased in recent years, and manufacturers now more than ever depend on their machine suppliers to act on issues quickly to minimize facility downtime.
It is challenging for machine builders to troubleshoot and monitor machine issues without visiting a production site, requiring customers to shut down equipment, sometimes for days, until a maintenance operator arrives on-site.
With remote access, machine builders can ensure 24/7 connectivity to industrial networks and individual devices, such as a PLC and HMI, allowing service teams to remotely manage equipment at field sites and react fast to operational issues. Offering the valuable ability to identify machine problems from a remote location, solve most of them remotely, and where remote repair isn’t possible, be fully prepared before sending machine operators to customer sites.
Remote access to connected machines makes industrial equipment accessible despite its location while greatly simplifying and expediting the troubleshooting and maintenance process.
The job of servicing machines just got much more effective.
-Kazuhiro Watanabe, General Manager at Okura Service Co., Ltd
Connect to remote machines and industrial devices to view and control interfaces, monitor equipment, and install updates. When service technicians solve their maintenance tasks remotely, and without site visits, they can provide faster and more effective support while saving on time and travel costs.
Utilize the recovered resources on other tasks, allow technicians to become more productive, and use your resources more effectively.
Remote access places knowledge in the hands of service engineers. When they have more information about each machine asset on the factory floor, they can work smarter and make better decisions. Make better use of your service team and allow engineers to minimize downtime through swift and early interventions.
Remote access for machine builders is the key to well-optimized maintenance resources and increased productivity.
Machine builders need to deliver a flexible, reliable, and competitive machine on time and on budget. A productive commissioning phase is crucial and requires effective utilization of resources, which helps the client hit the market faster and in a cost-efficient manner.
Commissioning, installation, and testing is faster and easier when the installation team and customers can get ongoing support and assistance from remote automation engineers. It decreases the complexity of the commissioning processes, as technicians can solve many tasks remotely, for example, testing systems and settings and adjusting the program code on a PLC and HMI.
Machine builders can access the ideal tool for collaboration between technicians and customers, saving both time and travel expenses. This allows technicians to be more productive, use their resources more effectively, and ultimately avoid delays.
– Mike Henson, Service Director at GEA Refrigeration UK Ltd
While Industrial IoT puts new demand on machine builders, it also opens new opportunities for higher productivity, extended service models, and new value streams. The Secomea Solution enables you to perform remote access and collect machine data that empowers you to take your service to the next level and sell increased productivity to your clients.
With Secomea, you can combine on-demand remote access with continuous data acquisition to perform preventive and predictive maintenance. Allowing you to monitor customer operations remotely and offer an extended service assures your customers that you can proactively keep their machines in good condition.
The Secomea solution is designed to not only allow controlled and transparent access but also to support setting alarms for failing devices and monitoring specific registers in PLCs while sending metrics to cloud services for analysis, visualization, and further detection and reporting of irregularities. In a single solution, you can offer a responsive and proactive service package with ongoing planned maintenance. Remote monitoring for industrial machines will save your customers the headache of unplanned downtime while boosting your own revenue.
Build a loyal customer base and become your customer’s long-lasting partner using remote maintenance.
Machine builders need to get swift access when support is required. Imagine that you, with a single click, can establish a secure remote connection to equipment and begin your service task immediately.
The Secomea Solution assists you in daily maintenance tasks and makes the job of servicing machines easier.
The solution fits any size machine, is easy to deploy, and intuitive to use. You don’t have to worry about your customers’ strict IT policies as they will have complete control of all access to their industrial network, allowing you to focus on your job.
Make the connection with remote access.
We are here to help you plan implementing remote access to accelerate digitalization and evolve your business.
Contact us and learn more.
The Secomea SaaS Solution is a highly flexible turnkey solution for large-scale enterprises. It allows you to customize the solution to your unique business needs and get the maximum benefit from remote access.
Learn how to utilize Secomea Remote Access to service your machines remotely and collect machine data for further analysis to increase overall efficiency and uptime.
Sign UpYou ensure instant connectivity to machines and can respond quickly to operational issues and minimize downtime at customer sites. Remote access is key to enhancing your service, allowing technicians to become more productive, and using your resources more effectively.
The solution is easy to deploy and intuitive to use. With just a single click, you establish a secure remote connection to equipment and can begin your service task immediately. The drag-and-drop design simplifies the user experience and can be managed, maintained, and used by all non-IT people.
The Secomea solution is generally accepted by many larger organizations within many industries but most importantly, it is security audited against the most recent security standards, such as IEC 62443, NIST and BSI. The solution also has various features to help the customer be in full control. Visit our Cybersecurity Page to find out more.
No. The Secomea solution is machine agnostic, so the machine will not know whether someone connects to it locally or via a SiteManger IoT gateway. You just need to fit the SiteManager in the machine cabinet DIN rail, or if you have Windows or Linux based HMI or IPC, you can install the software version of the SiteManager on it.
You create a LinkManager client account. The engineer logs into a cloud server, where the accessible equipment is listed, based on how an administrator in your company has organized your customers. The first time the engineer connects to a device, such as a PLC or HMI, a client software is automatically installed on the PC and creates a transparent end-to-end VPN tunnel directly to the device.
Yes. The central server called GateManager is available as both a cloud service and an on-premise server. In the administrator interface, you can create domain structures and centrally manage all user accounts, fleet manage IoT Gateways (configuration, firmware upgrades), alerts etc.
With Secomea, you can access any type of industrial equipment remotely. A single SiteManager IoT Gateway allows you to connect simultaneously to up to 100 devices of all types and brands of industrial equipment via Ethernet, Serial, or USB ports, and several users can be connected concurrently via the same IoT Gateway.
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