FREQUENTLY ASKED QUESTIONS
What are the benefits of remote access for machine builders?
You ensure instant connectivity to machines and can respond quickly to operational issues and minimize downtime at customer sites. Remote access is key to enhancing your service, allowing technicians to become more productive, and using your resources more effectively.
Is the Secomea Remote Access Solution easy to use?
The solution is easy to deploy and intuitive to use. With just a single click, you establish a secure remote connection to equipment and can begin your service task immediately. The drag-and-drop design simplifies the user experience and can be managed, maintained, and used by all non-IT people.
Will customers’ IT departments allow this?
The Secomea solution is generally accepted by many larger organizations within many industries but most importantly, it is security audited against the most recent security standards, such as IEC 62443, NIST and BSI. The solution also has various features to help the customer be in full control. Visit our Cybersecurity Page to find out more.
What is the cost when I get more machines installed?
If you are working from a hosted GateManager, there is no other cost than the extra SiteManager IoT device you mount on the machine. The server and client software are reused.
Do I have to change my machine configuration to use this?
No. The Secomea solution is machine agnostic, so the machine will not know whether someone connects to it locally or via a SiteManger IoT gateway. You just need to fit the SiteManager in the machine cabinet DIN rail, or if you have Windows or Linux based HMI or IPC, you can install the software version of the SiteManager on it.
How can engineers access a machine remotely?
You create a LinkManager client account. The engineer logs into a cloud server, where the accessible equipment is listed, based on how an administrator in your company has organized your customers. The first time the engineer connects to a device, such as a PLC or HMI, a client software is automatically installed on the PC and creates a transparent end-to-end VPN tunnel directly to the device.
Can the solution be managed centrally?
Yes. The central server called GateManager is available as both a cloud service and an on-premise server. In the administrator interface, you can create domain structures and centrally manage all user accounts, fleet manage IoT Gateways (configuration, firmware upgrades), alerts etc.
Can I access any type of industrial device remotely?
With Secomea, you can access any type of industrial equipment remotely. A single SiteManager IoT Gateway allows you to connect simultaneously to up to 100 devices of all types and brands of industrial equipment via Ethernet, Serial, or USB ports, and several users can be connected concurrently via the same IoT Gateway.