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Secure Remote Maintenance

The world's first and only security certified solution

Covering all aspects of secure remote maintenance

A turnkey solution that combines data collection and remote access in one simple and secure solution.

CORRECTIVE

Our Remote Access connects you to machines and equipment to view and control interfaces, troubleshoot equipment and install updates. With remote access, your machines are accessible from anywhere in the world and you can remotely resolve issues without costly, time-consuming on-site visits. Our remote access has been set up with security as a top priority and is the world’s first security-certified remote access solution. It is scalable and easy to deploy, also for non IT-skilled users.

  • Troubleshooting
  • Reprogramming
  • Remote control

 

PREVENTIVE

Collect data from machines with our Data Collection Module (DCM) to make your preventive maintenance process smarter. Evaluate daily operational metrics and prevent downtime before it happens. Our Data Collection Cloud (DCC) gives you the ability to organize and visualize real-time data on dashboards for a complete overview of equipment health and status. Extend the life of assets, increase overall efficiency and ensure uninterrupted productivity.

 

  • Operation monitoring
  • Operator assistance
  • Error handling

 

  PREDICTIVE

Utilize historical operational data from your machines and installations to increase uptime by optimizing machine performance and predict issues before they occur. Our Data Collection Module (DCM) retrieves data from your machines, and our Data Collection Cloud (DCC) makes that data useful to you and your team with intuitive analysis tools. DCC enhances your focus on OEE by visualizing production batch data in customizable dashboards to compare data from all devices, diagnose downtime and boost productivity and business intelligence.

  • Efficiency tracking
  • Machine learning
  • Error prevention

 


 

SECURITY CERTIFIED REMOTE MAINTENANCE SOLUTION

The Secomea solution was officially security certified according to international standards back in 2014, as the first and only remote maintenance solution worldwide. This was done in order to emphasize Secomea’s key statement: “Security is our number one priority”. Learn more about our security certification here.  

ROOTS IN THE OFFICE NETWORK SECURITY

The Secomea solution for remote access to industrial equipment has roots in Secomea’s line of Office Network Solutions products based on the TrustGate firewall/VPN platform. In 2003 the first Secomea products specifically designed for remote access to industrial equipment were launched based on a thorough assessment of the automation industry, for which the needs can be boiled down to:

  1. The solution must be easy to deploy, also for non-IT skilled persons
  2. The solution must be secure with regard to both technology and user-behavior
  3. The solution must resemble the principles of the Dial-up modem: Dial a number and you are online!
  4. The solution must comply with a wide range of customer IT and security policies

 

 


 

IS IT VPN?

This is the question we are most frequently asked. Primarily because many people in the automation industry have a bad experience with VPN. Well, our first generation of solutions was in fact based on IPSec VPN, although we had improved the ease of configuration considerably with our EasyTunnel technology, which is still today used successfully around the world in both our industry and office network solutions. But we soon realized that a VPN is not ideal for the typical challenges that the automation industry is facing. VPN is brilliant for companies connecting two offices, or for connecting mobile users with the head office. For the automation people, however, there is typically no need, no desire, and no permission to access the entire remote network. You only need access to one or two devices, such as a PLC or HMI. We needed to invent a solution that solved the following VPN challenges: VPN is designed for providing full network access between two remote networks. We had to invent a solution that provides access to only specific IP addresses and specific services, without having to configure firewall rules. VPN requires subnets to be different at both ends. We had to invent a solution that eliminated the issue with different subnets. Instead of the traditional VPN, we created the concept of Relay VPN, which provides dynamic, on-demand access to specific remote devices. You can read more about the advantages of our technology vs. traditional VPN and our technology vs. dial-up modems.

 

IS THE SOLUTION ACCEPTED BY THE IT DEPARTMENT?

This is our second most frequently asked question. Firstly, security is our number one priority. All connections are established based on security certificates, all data is AES encrypted, and user access is controlled by two-factor authentication. But in our view, the most important factor to calculate into the overall security assessment of a communication solution is the probability of making human errors in form of faulty configurations or careless handling of login information. Even the highest security certification does not ensure security if the solution is not configured correctly. Insecure configuration can be prevented by making the configuration very strict and/or intuitive and removing possible confusion that can lead to opening holes. To accommodate this, we implemented several measures, which you can read about in our “Information for IT experts“.

 

WHO IS SECOMEA AND CAN I TRUST YOU?

This is the question that is often asked once the solution has been verified, proven to function and perform as promised. We understand that in today’s globalized 24/7 world, making remote service a part of your product and service offering and liability will have huge importance to not only the bottom line but to the critical competitiveness of the business. Secomea’s business philosophy is to practice good business conduct. We will not take financial risks, not promise beyond what we have the capacity to accommodate and we will never compromise security and quality. This is reflected in our corporate mission and vision and in “Information for management“.

References
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Through the SiteManager Glenn Lett monitors, controls and, if necessary, reprograms the installation for 24/7 power supply.
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